FAQs

A User ID and password would have been provided to you by email or mail if you’ve previously registered on this site, or if an agency (e.g. prosecutor, pre-trial, court, etc.) added the course for you. Please enter that information into the User ID and Password fields.

To recover your User ID and/or password, select the “Forgot your password?” Link below the Log In button. This will open a window to allow you to enter either your User ID or email address to have a password reset link emailed to you.

The Course Medium is medium on which you’ll take your course. The courses are designed for online delivery for best results, however some course are also available in workbook or DVD format if you do not have Internet access. Our alternate media, such as workbook and DVD, typically entail additional fees for shipping and handling and will take longer to process your test results.

To pay for the course online, you’ll need to select the brand of card you’re using, and enter your bankcard (debit) or credit card information. Please be sure to enter the Billing Address for your card (the address at which card statements are received), as incorrect address information may decline the transaction. If you do not have a bankcard or credit card, you can purchase a stored value card with the Visa, MasterCard, American Express or Discover logo on it to pay for the course. You will receive access to take the course immediately if you pay online.

To pay for the course by telephone, you’ll need to call our customer service center (866-494-8556) during business hours with your bankcard (debit) or credit card information. If you do not have a bankcard or credit card, you can purchase a stored value card with the Visa, MasterCard, American Express or Discover logo on it to pay for the course. Our telephone support hours are Monday through Friday, 8:00 am to 8:00 PM Eastern Time. You will receive access to take the course immediately if you pay by telephone.

You can pay for the course by mail, using a counter check or money order, to avoid paying convenience fees. Please contact our customer service center (866-494-8556) during business hours for more information.

Yes, most of the online courses allow you to stop anytime during the program and later resume where you left off. Note, however, that you must resume the course from the same device (computer, tablet, smartphone) on which you started the course. If the course does not resume where you left off, please go back to www.advent-elearning.net and enter your username and password.

Courses are designed to be taken on most any computer, laptop, tablet or smart phone running Windows, MAC OS, iOS, and Android operating systems.

We’ve tested for compatibility with most major Internet browsers, including Internet Explorer, Safari, Google Chrome, Edge, and Firefox.

Your Internet connectivity should have at least DSL-level bandwidth to support quality video playback.

Clicking the submit button more than once while making a payment online could result in multiple charges to your card. Refunds are automatically submitted the next business day whenever this occurs. If you do not receive a refund to your account within five business days, please contact our customer service center (866-494-8556, help@adventfs.com).

The final page of each course will contain your score and the passing score. Please print this page for your records. If you provided an email address, you will receive a link to a certificate of completion that can be printed for your records as well.

To view, save or print a copy of your Course Certificates for your records, log into Advent eLearning and select the View Certificate button on the course box. Your certificate will open in a new browser window.

The Traffic Safety course is video-based and includes closed-captioning for the hearing impaired. To turn on closed-captioning, select the CC button on the video player of Traffic course.

Most all other courses have limited audio requirements and can be completed by the hearing-impaired without additional assistance required.

Advent eLearning courses are primarily text-based to allow for assistive technology compatibility, including with magnification and screen-reader applications for sight-impaired students.

If you wish to have the name of your court/clerk and presiding judge appear on your Certificate of Completion, you can add that information when you register for a course. Simply enter the name of your court/clerk in the “Court/Clerk (optional)” field and the name of your judge in the “Judge (optional)” field. Those values will appear on your certificate when you successfully complete your course.